At Wenzhou Jinrui Pen Industry Co., Ltd., we are dedicated to ensuring your satisfaction with our products and services. 

Our Returns and Shipment Policy is designed to provide clarity on the processes involved in returning items and receiving shipments.

Returns:

1. Defective or Damaged Items:

We take pride in the quality of our products. In the rare event that you receive a defective or damaged item, please contact us within a few days of receiving the product. We will promptly arrange for a replacement or refund.

2. Change of Mind:

If you wish to return a product due to a change of mind, please notify us within a few days of receiving the item. The product must be unused, in its original packaging, and in resalable condition. Return shipping costs will be the responsibility of the customer.

Shipment:

1. Order Processing:

Our staff works hard to complete and ship your order in a few business days after it is placed. As soon as your order ships, you will receive an email confirmation along with tracking details.  

This confirmation email will be enough to place your final order with a tracking number. In this way, you’ll be easily tracking the order with accuracy. 

2. Shipping Methods:

To meet your needs, we provide a variety of shipping options. Please select your preferred shipping option when checking out. Shipping charges will be computed according to the method and destination that are chosen.  

We provide bulk shipments of your desired products. Being a wholesale manufacturer, we offer bulk products at wholesale pricing. 

3. Times of Delivery:

Depending on the shipping method you choose and your location, delivery times can change. When a customer checks out, we try to give them accurate delivery estimates. 

Please be aware that delivery times may be impacted by unanticipated events or customs procedures. As per the company policy, we deliver the wholesale shipments timely. 

4. International Shipping:

We proudly offer international shipping to bring our quality products to customers worldwide. Please be aware of any customs duties or taxes applicable to your country, as these are the responsibility of the recipient.